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Service Level AgreementBy accessing and placing an order with Perlhost LTD, You confirm that You are in agreement with and bound by the terms and conditions. (Last Updated: 9/10/2023).
Outstanding Support GuaranteeAt our company, we are proud to offer an Outstanding Support Guarantee, which is our promise to provide exceptional customer support. Our guarantee includes the following:ㅤㅤㅤ
- Respond to your support tickets within 24 hours
Service Level GuaranteeWe also provide a Service Level Guarantee that ensures our network and power infrastructure remain highly available. Our network is designed with multiple redundant paths and equipment, which enables us to maintain a 99.999% network availability rate. Our power infrastructure is equipped with multiple failovers, such as backup diesel generators, UPS, and STS transfer switching, to provide 100% power availability.
Our uptime guarantee covers the following:ㅤㅤㅤ
- 99.999% Network Availability
- 100% Power Availability
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